Tydwork Refund Policy

Effective Date: 01-01-2025

At Tydwork, we strive to provide our customers with high-quality time tracking and project management services. We understand that sometimes situations arise where a refund may be necessary. This policy outlines the circumstances under which refunds may be granted.

1. General Refund Policy

Tydwork operates on a subscription-based model with a single $5 subscription plan. Refunds are generally not provided for subscription fees that have already been charged. However, exceptions may apply under specific conditions outlined below.

2. Eligibility for Refunds

We offer refunds under the following circumstances:

• Duplicate Charges: If you were charged multiple times for the same subscription due to a billing error.
• Technical Issues: If Tydwork fails to provide its core services due to technical issues on our end and our support team is unable to resolve them within a reasonable timeframe.
• Unauthorized Charges: If you identify an unauthorized charge and report it within 7 days of the transaction.

3. Non-Refundable Cases

Refunds will not be granted in the following situations:

• Change of Mind: If you no longer wish to use Tydwork after subscribing.
• Unused Subscription: If you did not use the service after purchasing a subscription.
• Failure to Cancel: If you forgot to cancel your subscription before the renewal date.
• Promotional or Discounted Plans: Payments made under promotional offers or discounts are non-refundable.

4. Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges, but no refunds will be issued for the current billing cycle.

5. Requesting a Refund

If you believe you qualify for a refund, please contact our support team at info@tydwork.com with the following details:

• Your account email address
• Transaction ID or payment receipt
• Reason for the refund request

Refund requests are reviewed on a case-by-case basis and may take up to 10 business days to process.

6. Modifications to this Policy

Tydwork reserves the right to modify this refund policy at any time. Changes will be communicated via our website or email.

For any questions, please reach out to info@tydwork.com.